GDPR – General Data Protection Regulation
Privacy Policy | Terms of Use & Usage

DECLARATION AND CONSENT to the PRIVACY POLICY

By accepting this Privacy Policy, you authorize Fábrica de Tabaco Micaelense, SA, legal entity number 512003351, with headquarters at Rua José Bensaúde n.º 42 9500-209 Ponta Delgada, to process your personal data provided in your registration form, which you confirm you own, as well as data relating to your commercial and contractual relationship, and its management, in accordance with this Privacy Policy.

It further states:

be aware and fully informed that the processing of your personal data includes all operations performed on the data you have provided, whether by automated means or not, for the purposes of:

– improve the functioning and functionality of the Fábrica de Tabaco Micaelense, SA website (including in cases where your data will be aggregated and processed statistically, without being identifiable by any third parties to whom it is provided);
– improve and personalize the services provided to you;
– contact you via email, written messages, or telephone to send you information or updates about your transactions and orders, as well as information about new products or services;
– interact with you on social media platforms;
accept and consent to the free use and reproduction by Fábrica de Tabaco Micaelense, SA, of your publicly available content and/or content published on social media platforms in which you have explicitly and specifically referred to the hashtag #fabricadetabacomicaelense, our brands, products, or services;
be aware that, under applicable law, you may object to, restrict, correct, or request the deletion of your data in relation to one or more of the purposes described above by sending a request to the following email address: geral@ftm.pt, as well as having the right to lodge a complaint with the competent authorities;
give this consent freely and voluntarily and be 16 years of age or older.
PRIVACY POLICY

At Fábrica de Tabaco Micaelense, SA, we take your privacy seriously. We are committed to maximizing your experience with our website and social media platforms in a secure environment.
It is our policy to treat your personal data with discretion and protect it. This Privacy Policy explains how we collect, protect, use, and share information about you, online and offline, hoping to give you greater confidence in Fábrica de Tabaco Micaelense, SA and improve your experience with us.

Please note that this Privacy Policy applies only to information collected by Fábrica de Tabaco Micaelense, SA and does not extend to information you may have submitted on other websites or social platforms managed by other entities or organizations to which we may refer you. This privacy policy covers only this website. Please read the following terms carefully.

Your data

Fábrica de Tabaco Micaelense, SA undertakes to process your personal data in accordance with European Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).
This site does not collect personal information about you unless you voluntarily provide it to us. This means that we will not know your name, email address, or any other personal information just because you have browsed this site.

We only collect your data when you fill out an online quote or contact request form. You may be asked to enter your name, telephone number, email address, and other relevant information.

Please note that by providing us with personal information about yourself in accordance with this privacy policy, you are giving us your consent to use it for the purposes described herein.

2. Use of your data

Any data you provide to us may be used in the following ways:

personalize your experience with us
improve our website in terms of the services and resources available
improve our overall customer service
contact you
manage a contest, promotion, survey, or other feature

Your data, whether public or private, will not be sold, exchanged, transferred, or given to any other company outside Fábrica de Tabaco Micaelense, SA, for any reason, without your consent.

We may use and provide aggregated and statistical information to third parties to monitor the use of our website, for the purpose of helping us develop it and our services. The data used shall not include information that can be used to identify any individual.

The contact details you provide may be used to send you information and updates related to your orders, as well as to receive occasional updates from Fábrica de Tabaco Micaelense, SA and information about related products or services.

We may contact you by email or phone to ask for your comments on our products and services.

Note: If at any time you wish to unsubscribe from future emails, we will include detailed unsubscribe instructions at the bottom of each email.

Fábrica de Tabaco Micaelense, SA stores its users' data on its servers located in Portugal and Spain. These servers are protected and maintained in accordance with the highest security standards and in compliance with applicable privacy laws.

3. Protection of your information

We follow industry standards to protect your details during transmission, and once received, we implement various measures to maintain the security of the personal data you have provided us.

THEREFORE, TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE CANNOT BE HELD LIABLE FOR ANY CLAIMS. LOSSES AND DAMAGES, INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, OR CONSEQUENTIAL LOSSES OR DAMAGES INCURRED BY YOU OR ANY USER RELATED TO COMPUTER FRAUD, RISKS OR ANY OTHER INFRINGEMENT OR CIRCUMSTANCE IN WHICH YOUR INFORMATION IS ACCESSED OR DISCLOSED WITHOUT OUR EXPRESS AUTHORIZATION.

4. Cookies

A cookie is a small text file that, although it does not collect personal information that could identify the user, stores general information about their browsing on their access device (mobile phone, computer, or other) that allows for faster and more efficient subsequent use.
A cookie alone does not personally identify any user/visitor.
We may use technologies such as cookies to record session information, collect visits, and access details of our web pages that allow us to continue to improve our services and provide better and more useful features to users/visitors to our website.

Cookies are recommended and have specific functions to enable better and more personalized browsing.

The existence of cookies does not affect the functioning of your device and its operating system. In addition to the information stored in the cookie, information is also stored in the “local storage” area of your browser for the same purpose as cookies.

There are several types of cookies: those that allow the user to be identified and improve the functioning of services on websites; those that improve website performance by analyzing how users use it; those that allow the user to have a more personalized browsing experience; and those that collect information about the user's internet browsing habits so that the advertising displayed corresponds to their needs and interests.

The main purpose of our cookies is to improve your browsing experience because, among other things, they help us remember your preferences. This information also allows us to improve our website (for example, by facilitating statistical analysis of its use). Given these purposes, your sensitive personal identification information is not stored through cookies. The information contained in our cookies is only used by us, except for those related to Google Analytics (managed by Google).

If you choose to disable cookies, you may not be able to access certain sections of our website, your browsing will become less efficient, and you may no longer benefit from some of the features or services.

Note: this list may be updated depending on new services and features on our website with the introduction of new cookies.

5. How to ensure your safety

For your privacy, we advise you not to include personal data, particularly sensitive or confidential information, in emails you send to us. Please do not send us credit card numbers or any sensitive personal information via email.

We do not knowingly collect personal information from minors. As a parent or legal guardian, please do not allow your children to submit personal information without your permission.

WE ARE NOT RESPONSIBLE FOR IDENTIFYING INFORMATION OR OTHER INFORMATION YOU CHOOSE TO SUBMIT IN FORUMS SUCH AS A COMMENT AREA OR ANY OTHER ACCESSIBLE PUBLIC AREA THAT WE ADMINISTER OR MANAGE.

6. Disclosure of information to third parties

6. Disclosure of information to third parties

We may also disclose your information when we believe disclosure is appropriate to comply with the law, enforce our site policies, or protect our rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

7. Third-party links

Please note that although you are on a website operated by us, you may also be referred to links to third-party websites. Occasionally, at our discretion, we may include or offer third-party services on our platforms.

These third-party websites have separate and independent privacy policies. These policies are not managed or controlled by us, and therefore Fábrica de Tabaco Micaelense, SA assumes no responsibility for the content and activities of these websites.

However, we seek to protect the integrity of our website and platforms, and we appreciate you contacting us if you wish to provide feedback on them. We also recommend that you carefully read the terms and conditions and privacy policies of these linked websites before submitting any personal information or data.

8. Your Consent

By using our website and platforms, you agree to our Privacy Policy.

9. Retention period for your data

We should mention that the personal data you provide us with will be kept until you request its removal.

10.Copyright

The videos, sounds, images, and all information on this website may not be copied, distributed, modified, or posted on digital platforms without prior authorization from Fábrica de Tabaco Micaelense, SA.

11. Your rights

Since we want to ensure that you are aware of your rights and in accordance with applicable legislation, we would like to inform you that:

Your personal data belongs to you. As such, you have the right to access, rectify, restrict, erase, and object to the processing of your data, as well as to obtain it from Fábrica de Tabaco Micaelense, SA.
We will make every effort to ensure that your personal data is kept up to date and protected in accordance with the best standards practiced by the industry.
You have the right to lodge a complaint with the competent data protection authority. In Portugal, this authority is the National Data Protection Commission (CNPD). More information about the CNPD can be found on its website. www.cnpd.pt

To exercise your rights of access, rectification, deletion, blocking, or opposition to the processing of the personal data you provide, under the terms of Law No. 67/98 of October 26, you must send a request to that effect to the following email address: geral@ftm.pt

12. Applicable law

These Terms of Use and Utilization are governed and drafted in accordance with current legislation. Any conflict or divergence in their interpretation shall be submitted to the competent court.

13.Changes to our Privacy Policy

We reserve the right to update, change, or delete this Privacy Policy or any of the terms herein without further consent. We will notify you of any changes to it on our website as well as through a communication to the contact details provided. Your continued use of our website, applications, services, and resources offered after such communication will constitute your agreement to such changes.

The current version was published on November 20, 2025.

14.Contact us

If you have any questions about this Privacy Policy or wish to exercise any of your rights mentioned above, please contact us at:

Phone: (+351) 296 201 840

E-mail: geral@ftm.pt

GDPR – General Data Protection Regulation Privacy Policy | Terms of Use & Usage

GDPR – General Data Protection Regulation
Privacy Policy | Terms of Use & Usage