TERMS AND CONDITIONS
1. General Terms and Conditions
1.1. The company Fábrica de Tabaco Micaelense, SA Headquarters Rua José Bensaúde n.º 42 9500-209 Ponta Delgada, legal entity no. 512003351, which is also your registration number at Commercial Registry Office of Ponta Delgada, with a share capital of 50.000,00 €, is responsible for the website https://ftm.pt/ (hereinafter referred to as “website”).
1.2. By using the service provided by Fábrica de Tabaco Micaelense, SA, the user agrees to accept and comply with the Terms and Conditions of Use described herein, as well as any future modifications thereto. on this website.
1.3 Under the terms and conditions mentioned herein, whenever the terms “we” or “our” are used, we refer to Fábrica de Tabaco Micaelense, SA. or https://ftm.pt/ Whenever we use “you” or “your,” we are referring to anyone who uses the https://ftm.pt/
1.4. By accessing and using this website, you are subject to the following Terms and Conditions, as well as our Privacy Policy. By browsing the website, you agree to comply with these Terms and Conditions and Privacy Policy. If you do not agree with their content, you are not permitted to access and use the website, and you must terminate your access and/or use immediately.
1.5. The customer must carefully read the Terms and Conditions each time they access the website.
1.6. If you violate any of the terms contained herein, your right to access and use this website will be terminated immediately.
1.7. The content of this website is protected by copyright and is the property of Fábrica de Tabaco Micaelense, SA. . It is not permitted to use it in any way without our consent.
2. Copyright, Ownership, and Intellectual Property Rights
2.1. All content on this website, including text, design, illustrations, logos, video, audio, photographs, and other elements, is protected by law under the Copyright and Related Rights Code. It is not permitted to display, reproduce, distribute, modify, transmit, or use the content in any way, for any public or commercial purpose, without our prior and express written consent.
2.2. The contents of this website are protected by Copyright and Related Rights, Industrial Property Rights, the Computer Crime Law, and are the property of Fábrica de Tabaco Micaelense, SA.
2.3. Copyright on the Work shall only be owned by the client once it has been completed, approved, and paid for in full.
2.4. We reserve the right not to provide the customer with editable files, fonts, or other tools and software necessary for the production of the work.
2.5. Fábrica de Tabaco Micaelense, SA reserves the right to take legal action against the authors of any unauthorized copying, reproduction, dissemination, or commercial exploitation of texts, designs, illustrations, logos, video, audio, photographs, and other elements that have not been transferred to the customer.
2.6. The customer is responsible for ensuring that the materials provided by them for the execution of the work do not infringe any third-party Copyright or Industrial Property Rights and for any damages caused to Fábrica de Tabaco Micaelense, SA. , for their improper use.
3. Online Dispute Resolution
The European Union has created a website to help consumers submit complaints about any disputes they may be involved in. In this context, Fábrica de Tabaco Micaelense, SA provides all the information you need to exercise your right to complain to an official, third-party entity that is impartial to the process (“dispute resolution entity”), which will help you resolve the dispute in question.
Therefore, if you are dissatisfied with the purchase of a product or service on our website, or with the solution we have presented to resolve the situation, you can access this official website https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=PT and submit your complaint.
3.1. What is alternative dispute resolution?
Alternative dispute resolution is the option available to all consumers to seek assistance from official bodies to help them resolve or provide guidance on a dispute before initiating legal proceedings in court.
As a general rule, the procedure is as follows: the customer asks an impartial third party to intervene as an intermediary between themselves and the trader who is the subject of their complaint. The intermediary may suggest a solution to their complaint, impose a solution on both parties, or bring the parties together to find a solution.
You may be familiar with the concept of alternative dispute resolution under other names: ‘mediation’, ‘conciliation’, ‘arbitration’, or ‘competent commission in consumer disputes’.
Alternative dispute resolution is generally less expensive, less formal, and faster than going to court.
Suggestions for Alternative Dispute Resolution Entities:
CNIACC – National Center for Information and Arbitration of Consumer Conflicts
http://www.arbitragemdeconsumo.org/
Lisbon Consumer Conflict Arbitration Center
http://www.centroarbitragemlisboa.pt/
Vale do Ave Consumer Conflict Arbitration Center/Arbitration Court
CIAB – Consumer Information, Mediation, and Arbitration Center (Consumer Arbitration Court)
CIMPAS – Insurance Information, Mediation, and Ombudsman Center
4. Permitted Use/Prohibited Activities
Access to and use of this website is permitted only for personal and non-commercial purposes, i.e., the site may only be accessed and used by private individuals or by a company that wishes to purchase our services/products or a company representing them.
Any activities that we deem inappropriate and/or that may be illegal under the laws applicable to this site are prohibited, including, but not limited to:
4.1. Harm, abuse, defame, threaten, or harass another person or company, or in a manner that invades the privacy of others, or that is obscene, offensive, hateful, indecent, inappropriate, objectionable, unacceptable, discriminatory, or harmful.
4.2. Actions that may constitute a violation of privacy, such as sending private information to this website without the consent of the person concerned or any other legal rights of individuals.
4.3. Send files containing viruses that may cause damage to the property of Fábrica de Tabaco Micaelense, SA to this website. or the property of individuals, or modify or reverse engineer any part of the website.
4.4. Use any type of automated computer code, process, program, robot, internet crawler, spider, data processor, drag, or screen scraping alternatives to computer codes, processes, programs, or systems.
4.5. It is expressly prohibited to use the website for illegal purposes or any other purposes that may be considered unworthy of our image. Usurpation, counterfeiting, exploitation of usurped or counterfeit content, illegitimate identification, and unfair competition are criminally punishable.
5. Contents and Warranties
5.1. The information contained on this website has been included in good faith and is for general information purposes only. Its use is at the user's sole risk.
5.2. This website and its contents are provided without warranties of any kind, meaning that no guarantee is given that access to this website will be uninterrupted or error-free, free of viruses or other harmful material, or that the information contained on this website is complete, accurate, or timely.
5.3. Fábrica de Tabaco Micaelense, SA reserves the right to make changes and corrections, suspend or terminate the website when deemed appropriate and without prior notice.
5.4. Fábrica de Tabaco Micaelense, SA does not filter or monitor content transmitted to this website by third parties in advance and is not responsible for filtering or monitoring any such content.
5.5. If notified, Fábrica de Tabaco Micaelense, SA may investigate a claim that content transmitted to this website is violating the Terms and Conditions and may determine whether to have the information removed from this site.
5.6. Fábrica de Tabaco Micaelense, SA assumes no responsibility or liability for any actions or content transmitted by or between the user or any third parties within or outside this website.
6. Responsibility, Use, and Risk
6.1. The way you use this website and the content therein is solely your responsibility and risk.
6.2. Fábrica de Tabaco Micaelense, SA and all of its legal representatives, directors, employees, and agents, as well as any other party involved in the creation, production, maintenance, or implementation of this website, shall not be liable to any user of the website for any possible damage, loss, or injury (including any loss of profit and moral damages, indirect, incidental, or consequential loss) arising from the correct or incorrect use of this site and its content, access to the user's computer or computer system by third parties, viruses, etc.
This Site contains links to third-party websites. These links are provided solely for the convenience and accessibility of the user. We do not endorse the content of any of these third-party websites and are not responsible for the content of any of these websites. Accessing and visiting any of these third-party websites is entirely at the user's own risk.
7. Jurisdiction and Applicable Law
Fábrica de Tabaco Micaelense, SA and users of this website accept, without reservation, that any dispute or litigation arising from the use of this website shall be governed by Portuguese law.
Last updated on: 20/11/2025
